Support

Frequently Asked Questions

Frequently Asked Questions (FAQ)

What products does Caddietowels.com offer?

Caddietowels.com offers a wide range of high-quality textiles and home accessories, including Bedding, Bath, Towels, Duvet Covers and Bed Skirts, Bath Towels, Pillow Covers & Shams, Blankets & Quilts, Home Decor, Rugs, Table, Kitchen Towels, Bath Accessories, and Bath Mats & Rugs.

Do you customize products?

Yes, we offer customization options on select items such as monogramming on towels and pillow covers, as well as custom sizes for certain bedding and bath products. Availability may vary by product, so please check the item page for customization options and lead times.

What materials do your products use?

Our products are made from a variety of high-quality materials, including cotton, Egyptian cotton, microfiber, and blends. Specific material details are listed on each product page to help you choose the right item for your needs.

How do I choose the right bedding size?

Sizes typically follow standard dimensions (Twin, Full/Queen, King, Cal King). To ensure a proper fit, measure your mattress and compare it with the product’s size description on the item page. If you’re unsure, contact our support for guidance.

What is the return policy?

We offer a hassle-free return policy within a specified window from delivery. Items must be unused and in their original packaging. For exact return windows and instructions, please refer to our Returns & Exchanges page accessible from the footer.

How can I track my order?

After your order ships, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing the Orders section.

What payment methods are accepted?

We accept major credit/debit cards, PayPal, and other secure payment options as available at checkout. All payments are processed securely to protect your information.

Do you offer free shipping?

Free shipping eligibility and thresholds vary by region and promotions. Details are shown at checkout or on our Shipping Policy page.

How should I care for my textiles?

Care instructions vary by product. Generally, cotton items can be machine washed with mild detergent and tumble dried on low. Please refer to the care label on each item for specific washing and drying instructions.

How can I contact customer support?

You can reach our customer support team via email, phone, or live chat during business hours. Contact details are available on the Contact Us page.

Are there sustainability initiatives?

Caddietowels.com is committed to responsible sourcing and sustainable practices. We aim to use eco-friendly materials where possible and partner with suppliers who share our commitment to ethical production. Details may vary by product line.

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